AI for Knowledge Transfer and SOP Development
Workflows & knowledge · 4 hours · $675 per participant
Download full course outline ↓
THE APPLIED EXPERIENCE
What you’ll work on
Convert an approved expert interview or process description into a usable procedure.
What you will be able to do
- Plan and run an expert interview from an interview guide.
- Convert interview or process notes into a draft SOP and job aid.
- Validate the procedure with a checklist and assign a maintenance owner.
What you leave with: work products & reusable resources
- Draft SOP
- Expert interview guide
- Job-aid template
- Validation and maintenance checklist
How the 4 hours run
| A Assess30 min | Choose a non-sensitive process and review supplied interview notes or approved notes prepared before class. |
|---|---|
| X eXplore1 hr 10 min | Capturing expert knowledge, turning notes into procedures, and where AI drops important detail. |
| I Implement2 hr | Convert the interview or process description into an SOP and job aid, then validate it. |
| S Sustain20 min | Finish the validation and maintenance checklist and keep the interview guide. |
Who it is for
Subject-matter experts, operations teams, and onboarding leads.
Before you enroll
Access to a non-sensitive sample process or supplied scenario.
COURSE COMPLETION
Complete this course
Attend the live instructional hours and submit the course work products listed above.
This individual course has no formal assessment or capstone requirement. The hands-on activities help you practice and apply what you learn.
Digital badges and certificates of completion are issued through Certifier with a verification link.
Formal capstone assessment applies only when completing a full AI Mastery or role certificate pathway through AXL-30.
Course completion and full-pathway requirements →